Refund policy

YiGadget Return & Refund Policy

Effective Date: 2025-02-08

Thank you for shopping with YiGadget! We strive to ensure that every purchase you make enhances your lifestyle with innovative gadgets. Please review our return and refund policy below.

1. Returns

  • Eligibility for Returns:
    We want you to love your purchase! Returns are accepted only for defective or incorrect items received. If your product is damaged or doesn’t match what you ordered, please contact us within 7 days of receiving it.

    • Condition for Return: Items must be unused and in the original packaging.

  • Non-Returnable Items:
    The following items are not eligible for returns:

    • Customized or personalized products.
    • Products marked as "Final Sale" or "Non-returnable".

  • How to Return:
    To initiate a return, contact us at [email address] with your order number and a description of the issue. If eligible, we will send you a return label. Returns must be postmarked within 7 days of receiving your item.

2. Refund Policy

  • Refund Process:
    Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. Refunds are processed to your original payment method within 5–10 business days.

  • Partial Refunds:
    Returns not meeting the above criteria may be subject to a restocking fee of up to 20% of the product price.

3. Exchanges

  • Exchanging Items:
    If you receive a defective or incorrect item, we will gladly exchange it for the correct product. Please reach out within 7 days for an exchange.

4. Damaged or Defective Items

  • Defective or Damaged Items:
    If you receive a damaged or defective item, contact us within 7 days of receiving the product for a free return or exchange. Please send photos of the defect or damage for faster processing.

  • Wrong Item Received:
    If you’ve received an incorrect item, contact us immediately, and we will provide a return label for the exchange.

5. How to Contact Us

If you have any questions about our return policy, or if you need assistance with a return or exchange, please reach out to our customer service team at:

YiGadget
Email: contact@yigadget.com